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Quantum Reviews
Quantum Reviews
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Date Added: Jul 30, 2012
Category: Quantum Rehab® Reviews


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First of all, I have been a wheelchair user for close to 30 years, so I've owned a lot of wheelchairs. I can honestly say that this is the worst wheelchair I've had. It cuts out/loses power very often, with "warning. Service may be needed" or a "idle mode" display. I was told by my DME provider that if there is a slight kink in any of the wires (in the back of the chair, used for the tilt/recline system, joystick, etc.), this problem will occur. I've had the wires replaced several times, re-tied, adjusted, etc. - this problem has never gone away. I'm currently sitting with a broken down chair because of this very problem. Completely unreliable and unacceptable!!!! Steer clear, folks. I'm anxiously awaiting the time to come for me to get a new chair, and trust me, it won't be a quantum.
  • Posted Thu 01 Jan 2015 06:45 PM EST
Hi Rachel, Sorry to hear about the trouble. Can you please send me a private message with your serial number, the name of your provider and their contact information so I can look into this further? Thank you.
  • Posted Fri 02 Jan 2015 09:12 AM EST
The casters need a major redesign and better quality materials. In my opinion this power chair is best suited to someone who is 100% confined to an indoor ONLY facility. My chair has already had to have the front casters and arms replaced and no sooner that was accomplished, I now have to have the rear casters etc., replaced. I know what the problem is and how the design team could effectively correct the issue. I NEED mobility - NOT cabin fever!
  • Posted Fri 21 Nov 2014 06:48 AM EST
Still very upset and waiting. I despise Canadian winter and battling the snow, especially in this defunct chair. With the casters designed this way all they do is clog up with snow, sand & salt and we all know what that does! Wheelchairs should be able to be seasonally, protectively, undercoated like vehicles. AND redesign these horrible casters!!!!!
  • Posted Wed 03 Dec 2014 03:38 AM EST
Hi Shari, I am sorry to hear about the trouble you are having. Have you been able to work with a provider to get your casters replaced?
  • Posted Fri 21 Nov 2014 08:10 AM EST
My son's power chair is 13 months old and one of his motors has gone out already. The covering on the foot plates are peeling off, the coverings on the whole chair are coming off. Had to replace the controller after vacation in the Keys because the glue melted off the face plate and the controller stopped working. It did not sit in direct sunlight. It is not covered under warranty.
  • Posted Sun 26 Oct 2014 12:21 PM EDT
Hi Matthew - are you working with a provider on this issue? Can you please send me a message with the chair's serial number, the name of the provider, and your contact information so we can looking into this further? Thank you.
  • Posted Mon 27 Oct 2014 07:59 AM EDT
I have had my Q6 now for a year. I like it & I don't like it. I started off in a tdx-sp and that one was a good chair had its problems with claiming. The q6 can climb up and over things better. My problem is I have had my motors changed because one went out. Now there are bolts braking and one of the shocks are broke. Having problems getting the service done on the chair. I don't like the way the joystick can be adjusted the tdx es was much nicer. All in all its a good chair just to mine problems with in the first year. Until I know they get the chair right I will not tell any one to get one. I've been waiting three months now for a rear shock thru my provider I am fixing my shock every other week and it is getting old. Now for the broken bolt in my front shock it seams that they don't keep them on hand and I was with out my chair for one week. So I went to one of the stores here in town and got a bolt that will work for now so I can get out of the house and go to appointments and stuff. Not real happy with my provider.
  • Posted Wed 22 Oct 2014 02:11 PM EDT
I recently recieved a new q6, and it will not drive straight. As i use a single switch scanner having to correct 15 times to go down a 10 ft long hallway is hell. My invacare tdx5 had none of these issues and I may be unable to use my new chair at all and the state doesn't do returns. I couldn't be less happy
  • Posted Sat 18 Oct 2014 05:59 PM EDT
Fixed tracking but my problem is after any direction change or bump/threshold it wobbles sideways as the casters rotate. I use a alternative control and i have run into the wall several times just driving down the hallway. This isn't driver error my invacare chair doesn't have this issue and its unacceptable for me to use a chair that makes my life harder, and i can't return a chair so right now i feel screwed over and helpless.Was it even tested out.
  • Posted Mon 15 Dec 2014 05:59 PM EST
Jason, I had a similar problem with tracking on my Q6. The problem turned out to be caused by the following: The Auto Tracker feature had to be disabled, since I was using a joystick, it was counteracting the Auto Tracker – especially when I was trying to make small corrections. I was told that the Auto Tracker feature was intended when using a mouth control, not with a joystick. Even with the Auto Tracker feature disabled I noticed I had to overcompensate with the joystick to travel in a straight line. This became readily apparent when I was cruising with the joystick full forward – I noticed I had to compensate by moving the joystick to the left in order to go straight. It turned out that the drive motors were not tracking InSync – the rep drove my chair with his remote controller attached and told me he had to make 19 "clicks" (?) Adjustments to one motor in order for my chair to track straight. Apparently, the motors were not matched at the factory. Good luck, hope this helps.
  • Posted Wed 22 Oct 2014 12:03 PM EDT
Yes will try to adjust tracking and see. Also on thresholds and ramps it wants to turn and not go straight
  • Posted Mon 20 Oct 2014 03:45 PM EDT
Hi Jason, I am sorry to hear about these issues. Have you spoken with your provider regarding this?
  • Posted Mon 20 Oct 2014 08:06 AM EDT
I got my Q6 Edge about 2 months ago. When I recline. the chair creeps further back until it dumped me out on the floor backwards causing me to break my headrest off. It did hurt but my Bro. inlaw got me up out of the floor. my chair randomly goes in to idle mode and it wont work. I lay here praying I dont have a fire. I have already had accidents trying to drag myself to the restroom. Tech should be here Monday. I have made tons of phone calls for help and it seams that everyone has taken a well deserved day/weekend off. I just wish they would build a product that will get through the weekend because disabilities never take a day off. I spent the entire night out in my back yard last month because they have put a main power circuit breaker under the damn chair where I cant find it let alone reach the damn thing to reset it and yes it tripped out on me once in my yard as I got hung up on a 1.5 inch diameter stick. about froze to death that night. I give this 300 pound paper weight a zero star rating. If you can avoid it do not buy this product. They even force me to give it one stars just to post this. I dont give it even 1 star.
  • Posted Mon 04 Aug 2014 12:29 AM EDT
Hi James, I am sorry to hear that there have been some problems with your Q6 Edge. Can you please send me a private message with your contact information, serial number and the name of your provider? I would love to help you get this straightened out. Thank you, Monica
  • Posted Mon 04 Aug 2014 07:48 AM EDT
I just received my chair on May 30, after many hours of training, on how to drive and some of the variables that might make me feel uncomfortable.So far those areas that were making me uncomfortable became quite the opposite the longer I practiced those maneuvers.The old adage that,"Practice makes perfect",is really evidenced in breaking down that learning curve.
  • Posted Mon 02 Jun 2014 10:48 PM EDT
Hi Lawrence, it does take sometime to get used to this chair, since the joystick feels sensitive when you are not used to it. I'm sure you'll get the hang of it soon! If you have any questions, please feel free to reach out to me. Enjoy your chair. Monica
  • Posted Mon 04 Aug 2014 07:50 AM EDT
I love my chair but am having issues steering it up my vehicle ramp as the joystick is so touchy. I have the speed turned to practically "off" but it still is scary guiding it up & down my ramp. Any suggestions?
  • Posted Sun 01 Jun 2014 08:40 AM EDT
My solution to this problem was both extreme and elegant. I mounted a small ATV winch (that I purchased for $49 from Harbor Freight) to the back of the chair and wired it's power to one of the chair's batteries. The winch pulls it safely up the ramp and lowers it safely out. Perfect!
  • Posted Wed 22 Oct 2014 06:02 AM EDT
Paula, I had the same problem with a real touchy joystick. The problem turned out to be the Accu track motor feature was causing the chair to act real squirrelly. I had the manufacturer rep come over to my house yesterday, he took one look at my controller and said… Oh I see what the problem is. It was the auto tracker feature that was on. He disabled at, we adjusted some controls and now everything is fine. I've only had the chair two weeks but I was going through the same problem loading my chair into the van as you experienced. Hope this helps.
  • Posted Wed 23 Jul 2014 12:35 PM EDT
Ryan's right. practice makes perfect. I've gotten so much better at going up and down the ramp to my home and van.
  • Posted Wed 09 Jul 2014 08:14 PM EDT
I find not looking straight down at the ramp very helpful. I look straight ahead. I use the area between my first two knuckles to steer up and down the ramp. Using a finger grip on the joystick doesn't work for me. I can't control the steering that way.
  • Posted Mon 30 Jun 2014 05:36 PM EDT
Hi Paula. I would recommend practicing navigating the chair and getting used to the feel of the joystick for awhile. Once you are used to it, you might find it easier to get it up the ramp. Thank you.
  • Posted Mon 02 Jun 2014 08:29 AM EDT
I just got a new Q6 edge a couple of months the wheelchair has been good then one day i was out driving and the steer got really funny it felt like i had lost a lot of power in one of the motors and it started to make a whine nose. My top speed came down a lot and I had to over steer a lot just to make it go strait. Also, I noticed the battery that same day that my battery did not last as long as it did the day before. I checked under the motor and could see there is oil caked underneath the motor it sound to me that a seal went out on my electric motor and so there is no oil in the electric motor causing alot of friction which decreasing the power and using up more battery but i am not sure I was wondering if you guys could look into it. I took it to my provider and he said that i just broke in the wheelchair and that there is nothing they can do to fix it
  • Posted Wed 21 May 2014 08:13 PM EDT
Hi Micah. I work at Quantum, and I am sorry to hear that you're having an issue with your product. Please private message me your contact information, product serial number, and your provider's name and contact information. This information will help us look into the matter. Thank you. –Ryan
  • Posted Thu 22 May 2014 08:03 AM EDT
This chair replaces my Jazzy 1103 which I loved; however I needed a chair with more options, hence the Q6. My provider didn't have one in stock for me to tryout so I had to go by pictures when it was selected. I am not at all happy with several features on it.. One is the footrest which 1) has metal protrusions on the bottom side. I can stand for about 2 minutes for dressing and toilet functions; however, to stand I need to raise the footrest and push back against it with my legs. The protrusions dig into my legs and are very painful. (the Jazzy footrest had a smooth bottom). 2) The footrest is too narrow and too long. It sticks out so far that it makes the chair less maneuverable. It looks like it was designed for clown feet. The second big problem with the Q6 is the weight of the arm rests. I have to scoot sideways off my chair onto my bed. To do this I need to raise the left arm (not the joystick arm). The left armrest is too heavy for me to lift, so I have to leave it up all the time.It is made of heavy metal, and, in this time of composite materials, I don't understand the logic. If I had known about these problems before, I would not have gotten this chair. Pride needs a Human Factors Engineer to review their designs. Post update in May 2014: After using this chair for a while, I have developed some work arounds for some of the above problems I noted. For the footrest protrusions I drape a towel over the raised footrest to soften their effect. For putting up the left arm rest I have developed a technique of a shove up 2 or 3 inches with my right hand and quickly bending my left shoulder down under it before it falls back down. Then I work it up with my shoulder. There are 3 design changes that Pride should definitely consider: 1) Lower the weight of the arms by using lighter weight materials; 2) Decrease the width of the arms to reduce the width of the chair; 3) Make the bottom of the footrest smoother.
  • Posted Tue 04 Mar 2014 03:18 PM EST
Hi Don. I am sorry to hear that this product is not meeting your expectations. Many of the things you have addressed can be adjusted. I would recommend contacting your provider and/or clinician so these adjustments can be made. In the meantime, your feedback about the product has automatically been forwarded to the appropriate manager. Thank you.
  • Posted Wed 05 Mar 2014 08:34 AM EST